Administrative Assistant

Administrative Assistant

To assist in maintaining an organized, efficient and professional office environment. To provide staff support in the form of clerical and related office services. To provide services to customers over the phone, via email and in person. 

Essential Duties and Responsibilities:

• Answer the phone and accurately transfer calls or take detailed messages
• Greet anyone entering the office in support of the front desk
• Perform all levels of customer service with owners, guests and vendors including prospective resident needs, basic resident questions/concerns, parking information and community policies
• Ensuring the lobby area, front entrance, entryway and other common areas are clean and organized at all times
• Ability to address upset or distraught customers and determine their specific needs in order to communicate an effective solution or seek the appropriate team member for assistance
• Administrative office functions as determined by the company, including, but not limited to, identifying office supply needs and purchasing, office cleanliness, making copies, etc
• Ensure proper distribution of resident notices
• Accept and enter maintenance service requests from residents and employees, provide status updates and follow up with appropriate team members for assistance
• Other duties as assigned

Qualifications:

• A minimum of 1 to 2 years of customer service experience.  Property Management experience preferred.
• Candidates must be detail oriented
• Must be able to multitask and use a multiline telephone system
• Excellent interpersonal skills and a strong sense of professionalism
• Proficient with Microsoft Office Suite (Word, Excel, Teams, Outlook)
• Successful candidates will exhibit a demonstrable passion for high quality results and a can-do attitude
• Email etiquette

Physical Requirements: 

• Must be capable of physically accessing all exterior and interior parts of the property and amenities.
• Must be able to push, pull, lift, carry or maneuver weights of up to 35lbs. independently and 75 lbs. with assistance.

Pratum prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS including:

• Medical, Dental & Vision 
• Prescription Drug Program
• Paid Vacation & Holiday
• Paid Personal/ Sick Leave
• Company Paid Life Insurance
• Company Paid AD& D Insurance
• Company Paid Short- Term 
• Company Paid Long-term Disability
• Supplemental Life Insurance
• Dependent Supplemental Life Insurance
• Educational Assistance
• Financial Planning
• Retirement Savings Plan with company matching 
• Company outings and events

To learn more about Pratum Companies, please click here.

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.